We’re well over a month into the saga of the Galaxy Note 7 recall, and events have taken many different twists and turns since the beginning of September. The crux of the situation is that Samsung faced a serious issue with Galaxy Note 7 phones that have a high propensity of batteries failing, leading to personal and property damage. In the original, pre-recall Note 7, hundreds of phones worldwide have had critical failures.
Following worldwide reports of battery failures and fires with the Galaxy Note 7 in early September, including nearly 100 cases in the U.S. alone, Samsung and the U.S. Consumer Product Safety Commission (CPSC) announced a complete official recall of all Galaxy Note 7s in the U.S. Similar movements were made in Canada, as well as throughout Europe and Asia. Regions in which the phone had yet to launch simply postponed shipments of phones.
Weeks later, with the recall in full swing and old Note 7s being replaced by hundreds of thousands of new “safe” models, reports started to arise of the same exact failures happening with these replacement phones. With consumers quickly losing faith in the Note 7 name, carriers in early October voluntarily offered free returns and exchanges for all Note 7s, and eventually stopped selling the phone altogether.
The following is a list of reported incidents so far, all involving Galaxy Note 7 phones that were replaced:
- A Kentucky resident suffered lung damage after his phone filled his bedroom with smoke on Oct. 4
- A Note 7 caught fire on a Southwest Airlines flight on Oct. 5
- A woman in Taiwan noticed that her phone was emitting smoke in her pocket on Oct. 7
- A 13-year-old girl in Minnesota suffered a burn on Oct. 7 when her phone became extremely hot under her thumb
- A Virginia man reported that his Note 7 caught fire on his nightstand and filled his room with smoke on Oct. 9
Following this string of incidents, Samsung issued an official statement saying that it has asked all carriers to stop sales of the phone, and that all Galaxy Note 7 users should power down their phones and either get refunds or replace their device as soon as possible.
On October 10, Samsung issued a statement that it is halting sales of the Galaxy Note 7 globally and encouraging consumers to return their Galaxy Note 7 to where they bought it from. The following day Samsung officially cancelled the phone.
“Taking our customer’s safety as our highest priority, we have decided to halt sales and production of the Galaxy Note 7,” the company said in filing with South Korean regulators.
For Samsung, customer safety is its highest priority and therefore the decision to kill the Note 7 should absolutely be seen as one directed towards the same. That being said, it would have been better had Samsung pulled the plug on the Note 7 a little earlier to save itself from the embarrassment, and a long-term damage to the brand in particular. But, better late than never, is all can be said.
Samsung has eventually pulled the plug on the infamous Galaxy Note 7, reports the Wall Street Journal . According to the report, the South Korean giant will permanently discontinue production and sales of the Note 7, soon after it announced a temporary halt in production in sales.
With the Note 7 out of the way, Apple and Google now have some room to breathe. Arch rival Apple launched its new batch of iPhone’s – the iPhone 7 and the iPhone 7 Plus – a good one month after Samsung launched the Note 7. Technically, Samsung had the edge to begin with – because of the extra time window – however, soon after it was marred by explosion-gate and hasn’t been able to recover ever since.
In the meantime, however, Apple’s iPhone 7 and iPhone 7 Plus have started selling in India. They cost almost as much and are direct competitors to the Galaxy S7 Edge and the Note 7. With the Note 7 out of the way, the new iPhone’s have one less rival phone to worry about.
Same goes for Google’s new Pixel phones. The Pixel and the Pixel XL are also priced at upwards of Rs 55,000 and will be available for pre-booking in India. Those who are invested in the Android ecosystem now have something to look forward to.